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Hi,
Got a concern about our job. As of the moment, I am a BPO trainer but at the same time since we don't have a class, we are required to handle a team as a supervisor or a team leader, sometime we also do QA role. Job description for the account is trainer and not a supervisor but from the company itself, we are called an AVP or they say, a supervisor. So the main concern is, do we follow the supervisor role? or the trainer's role? We have certificates that we are trainers and no contract/s we signed as a supervisor. Need your thoughts on this.
Thank you in advance.
Got a concern about our job. As of the moment, I am a BPO trainer but at the same time since we don't have a class, we are required to handle a team as a supervisor or a team leader, sometime we also do QA role. Job description for the account is trainer and not a supervisor but from the company itself, we are called an AVP or they say, a supervisor. So the main concern is, do we follow the supervisor role? or the trainer's role? We have certificates that we are trainers and no contract/s we signed as a supervisor. Need your thoughts on this.
Thank you in advance.
