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Hello Po.
Please consider the following situation:
1) A business establishment (seller) embarks on a 3rd party online shopping website (let's call it 3P) to increase its sales.
2) All registration and activation of the new account is completed and the seller joins the website using its own trade name.
3) The seller receives an order from a customer via the 3P.
4) The item is to be pick up by the 3P and delivered to the customer within 1-7 days.
5) The 3P fails to pick up the item from the seller's address despite numerous follow ups...All these follow ups are accordingly kept as part of the evidence.
6) The seller incurs Loss since he already acquired a product to be shipped to its customer which has two weeks expiry time.
7) The seller incurs negative impact on its brand image due to the failure of the 3P.
8.) The 3P refuses to refund the seller the amount of the item which was failed to be delivered.
9) 3P, ironically, assures the seller that it will not impose penalty on the seller for this order delivery failure case!
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Ok, now, the thing is we want to know the best way to tackle this issue, preferably without the court being involved, since the item value in minimal, it is just the mental frustration, wasted time, and negative impact on the brand that we would like to be accounted for by the 3P..
Any comment on this would be highly appreciated!
Thank you and God bless.
Please consider the following situation:
1) A business establishment (seller) embarks on a 3rd party online shopping website (let's call it 3P) to increase its sales.
2) All registration and activation of the new account is completed and the seller joins the website using its own trade name.
3) The seller receives an order from a customer via the 3P.
4) The item is to be pick up by the 3P and delivered to the customer within 1-7 days.
5) The 3P fails to pick up the item from the seller's address despite numerous follow ups...All these follow ups are accordingly kept as part of the evidence.
6) The seller incurs Loss since he already acquired a product to be shipped to its customer which has two weeks expiry time.
7) The seller incurs negative impact on its brand image due to the failure of the 3P.
8.) The 3P refuses to refund the seller the amount of the item which was failed to be delivered.
9) 3P, ironically, assures the seller that it will not impose penalty on the seller for this order delivery failure case!
===============
Ok, now, the thing is we want to know the best way to tackle this issue, preferably without the court being involved, since the item value in minimal, it is just the mental frustration, wasted time, and negative impact on the brand that we would like to be accounted for by the 3P..
Any comment on this would be highly appreciated!
Thank you and God bless.
