Rest Days - BPO Employee

HI! Isa po akong call center agent. Ngkaroon po ako ng problema sa pnapasukan kong company about my rest day.

Magpapalit po kc kmi ng schedule para sa susunod na bwan at magbabago din po ang rest days ko.

Ang sched ko for Dec is Mon - Fri, 10:30 PM to 7:30 AM
Ang bgong sched ay effective Sunday, 12 MN after ng friday shift ko. Ang next rest day ko na is Thurs.

Lumalabas po na pgkatapos ng Friday shift ko, which is 7:30 AM ng Sat, papasok ako ulit knagabihan para pasukan ang bgong sched, which is Sunday 12:00 MN. Ang next rest day ko na is Thurs.

Ngtnong ako sa workforce nmin kung wla bang mali sa sched ko. Wala po kasing 24 hrs mula nung mtapos ung Friday shift ko hanggang sa bagong sched. Supposedly, rest day ko dpat ng Sat. Pero dahil 12 MN ang susunod kong pasok nung Sunday, technically, di nga po ako pmasok ng Sat.

Sabi po ng workforce nmin, valid daw un dahil "transition" at 12 hrs daw ay cosidered na as rest day.

Parang unfair po kasi parang 10 days straight ako papasok.

Totoo po ba na pwedeng gwing dahilan ang transition para i-consider na rest day and 12 hrs na pahinga?

I wouldn't consider that unreasonable. look at it holistically. for the entire period, will it result in less rest days?

Ok. Let's say it's not unreasonable. But is it even legal? I mean, asking us to work for 10 straight days?

i have to concede this is not a settled matter, and your remedy is to file a complaint at DOLE, but my opinion is that it can be allowed.

Hi!

Just to share,

As far as i know and based on the Labor Relations Training/Seminars I attended, we are not allowed to work for 7 consecutive days regardless if within the same work week or during the transition period of schedule. Your workforce team / team leader should make adjustment on this. They should plot your schedule not resulting to 7 consecutive days working.
That would be whether regular workdays or RDOT(restday overtime) OR WORD(work on restday), company should not allow its employees to be working for 7 consecutive days mainly because its against the law-labor code. Secondly it would result to restless employee that even though employee would still report to work on the 7th day he/she might not be productive on the said day because of exhaustion and also it might lead to absence of the employee not just for a day but maybe for long. Because employee might find or feel going to work is a hell. He/She will be demotivated. And worst come to worse it might result to attrition: resignation / AWOL because employee would be exhausted and fed up especially if that'll be habitual practice.

Happy and Healthy employee is a productive employee.

Hope this helps,