Help (prove account ownership)

Hi, gusto ko po humingi ng advice and answers sa problema ng asawa ko. May account kasi sya sa coins.ph (bitcoin wallet base here in the philippines) later on deactivated ng coins. Naisubmit nya identification is sa kapatid nya kasi wala pa sya valid id nung paggawa nya ng account pero ngayon meron na. pero nadecline at naflagged as duplicate yong id ng kapatid nya kaya tinawagan nya ang coins para maisubmit nya ang id nya, Ngayon nakausap nya ang coins, hindi nya maprove na sa kanya yong account at ang sabi sa kanya kailangan nya daw makipagcoordinate sa law enforcement to prove her ownership of the account. Ang tanong ko po, pwede kaya mapalitan ang ownership ng account since declined naman ng coins yong nauna id na nasubmit? anong law po ang applicable sa problem nya? pano ang process po? Salamat

1. Pwede, these transactions are done through electronic processing, so, the moment malaman yung account name and password ng ibang tao, then he can manipulate that.
2. Sad to say wala pang existing law regarding that bitcoins here in the philippines, But the nearest law applicable is the e-commerce LAW, but this law pertains only on hacking, breaching online accounts, unauthorized access as well as piracy.

The best thing to do is to follow the instructions from bitcoins in proving ownership.