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Is it legal for the water provider to cut our house's water supply without a Disconnection Notice? Details are as follows:
> On or before Jan 10 - we received a Billing Notice, minimum amount less available balance since previous payment was more than required. Indicated in the Billing Notice are the due date (Jan 17) and disconnection date (Jan 22).
> No other notice was received from BCWD (Batangas City Water District) since then.
> Water supply was cut on Jan 23. No one was in our house since all went to work.
> On Jan 24, ~3PM, my housemate went to BCWD to pay for the dues plus reconnection fee. She filed a half-day vacation leave just to have our water supply back online. She was asked to pay 500 since more than 24 hours has passed since the water was disconnected (9am as per BCWD). We don't know if it's true since we were not informed before the disconnection, not even our neighbors.
> The BCWD employee informed her that they issued a memo in 2012 stating that they will no longer issue a Disconnection Notice. However, we did not receive such memo. We have a sample Disconnection Notice issued in June 2012.
> On or before Jan 10 - we received a Billing Notice, minimum amount less available balance since previous payment was more than required. Indicated in the Billing Notice are the due date (Jan 17) and disconnection date (Jan 22).
> No other notice was received from BCWD (Batangas City Water District) since then.
> Water supply was cut on Jan 23. No one was in our house since all went to work.
> On Jan 24, ~3PM, my housemate went to BCWD to pay for the dues plus reconnection fee. She filed a half-day vacation leave just to have our water supply back online. She was asked to pay 500 since more than 24 hours has passed since the water was disconnected (9am as per BCWD). We don't know if it's true since we were not informed before the disconnection, not even our neighbors.
> The BCWD employee informed her that they issued a memo in 2012 stating that they will no longer issue a Disconnection Notice. However, we did not receive such memo. We have a sample Disconnection Notice issued in June 2012.
