Job Dissolution

Hi, I really need help with this for clarification. Ako po at empleyado dati sa isang agency tapos yung client nila is a bank na nagdecide na e dissolve na yung telesales nila,pina submit nila kami ng requirements and clearance for exit, nakalagay dn dito yung matatanggap namin ay 13month pay and tax refund and final pay, sabi nila 30working day process but it's been 1month and a half ay wala pa rin kaming natanggap so we decided to visit NLRC pero pagpunta namin dun sinabihan kami ng taga NLRC sa harap ng employer namin na wala raw kaming karapatan na humingi ng separation pay at matatanggap daw namin ang tax refund kapag mag submit kami ng resignation leter stating na hindi na kami mapa redeploy sa agency. I need help please. Thank you