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Hi Attorney,
I am writting this email for my formal complaint against Citimotors Makati regarding their surcharges that they impose when I use my credit card as a mode of payment (straight payment). I have already spoke with Sir Joel of DTI when and he informed that mitsubishi informed him that i can already pay using my credit card for my Downpayment and no other charges will be imposed other than the SRP of the car. When i went today to pay my reservation fee 10/18/2014, Teody Barnachia informed me that if i pay via credit card, my discount for the car i will be purchasing will be deducted because there are surcharges that they will impose and they will deduct it to my discount if I pay via Credit Card. Attached here is the text message of my agent Joshua under his team of Group 1. I have informed Teody that i already called DTI and DTI informed me via Sir Joel that he had this coordinated already with Citimotors Makati but to my shock they were not inform of this. I am very pissed and very disappointed that Citimotors do know know the Consumer Act Under Article 81, or the “Price Tag Requirement,” of Republic Act 7394. Attached here is the screenshot of the explanation given to me by my Agent Joshua on why they do that. Can I file a case? I really want to by my 1st car and they prices they have given on that dealer is quite good. I need your advise on what i need to do, i have sent an email to DTI and will call them on monday.
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I am writting this email for my formal complaint against Citimotors Makati regarding their surcharges that they impose when I use my credit card as a mode of payment (straight payment). I have already spoke with Sir Joel of DTI when and he informed that mitsubishi informed him that i can already pay using my credit card for my Downpayment and no other charges will be imposed other than the SRP of the car. When i went today to pay my reservation fee 10/18/2014, Teody Barnachia informed me that if i pay via credit card, my discount for the car i will be purchasing will be deducted because there are surcharges that they will impose and they will deduct it to my discount if I pay via Credit Card. Attached here is the text message of my agent Joshua under his team of Group 1. I have informed Teody that i already called DTI and DTI informed me via Sir Joel that he had this coordinated already with Citimotors Makati but to my shock they were not inform of this. I am very pissed and very disappointed that Citimotors do know know the Consumer Act Under Article 81, or the “Price Tag Requirement,” of Republic Act 7394. Attached here is the screenshot of the explanation given to me by my Agent Joshua on why they do that. Can I file a case? I really want to by my 1st car and they prices they have given on that dealer is quite good. I need your advise on what i need to do, i have sent an email to DTI and will call them on monday.
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