Here is another issue: I asked the girl at bayan center regarding rebate that if they were not able to fix the problem within 24 hours I would get a P500 rebate and she said that is not the case. The P999 will be divided per day.
Check out this news from their website:
“Each customer is our priority client. We understand that staying loyal is completely their choice. But the difference is that we will make it our business to make sure we stay loyal to them,” says Chief Executive Consultant for Bayan Telecommunications, Tunde Fafunwa. “For Bayan’s unprecedented service guarantee, we are setting aside 50 million pesos for the year to back-up our claims for our rebate program,” he adds.
In the Bayan rebate program, if a Bayan landline remains un-repaired for more than 24-hours, P100 will be given for every day the problem stays unsolved. For bayanDSL, a rebate of P500/day is given.
“Our 24-hr Quick Repair Guarantee proves that we are serious when we say that customer satisfaction is our priority. Why should consumers pay for services that they can’t use? With our service guarantee, we will pay the customer until the problem is fixed,” exclaims Fafunwa.
The Commissioner of the NTC, Abraham Abesamis says that implementing programs like Bayan’s on consumer protection will address widespread complaints and further promote consumer welfare and protection.