Questionable Globe Roam Surf Charges

jeanmyra · 1 Questionable Globe Roam Surf Charges Mon Sep 04, 2017 11:23 am

jeanmyra

Arresto Menor

Posts : 1
Join date : 26/02/2013

Hi,

I'm being charged by Globe for Roam Surf randomly since March 2017 until the present even if I don't use it nor turn it on (even accidentally).
I have been calling their customer care to investigate, but their tech support team has always been saying that all the charges are valid.

I'm asking them of proof of Roam Surf usage history - like Internet sites visited, applications used, etc. But they said they won't disclose it unless there is a court order.
Please help me.

Thanks,
Jean Gutana
jeanmyra@yahoo.com

xtianjames · 2 Re: Questionable Globe Roam Surf Charges Mon Sep 04, 2017 1:57 pm

xtianjames

Reclusion Perpetua

Posts : 2265
Join date : 13/12/2015

you can visit their store and demand to speak with a manager. you can request them to provide you with documentation which proves that they indeed cannot provide you with what you requested from them.

Questionable Globe Roam Surf Charges

1 Questionable Globe Roam Surf Charges Mon Sep 04, 2017 11:23 am

jeanmyra

2 Re: Questionable Globe Roam Surf Charges Mon Sep 04, 2017 1:57 pm

xtianjames