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Free Legal Advice Philippines » FREE LEGAL ADVICE » LABOR AND EMPLOYMENT » Hybrid Agents - Being Required to take Tech Support - Customer Service - Sales - Retention calls

Hybrid Agents - Being Required to take Tech Support - Customer Service - Sales - Retention calls

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Jaht


Arresto Menor

Tech-support ako sa isang program tapos ni-re-require kami mg-training for customer service, pagkatapos nun ay ittrain din kame for retention. Eventually, yung calls na mare-rereceive namin sa isang araw ay halo-halo na. In other words, Hybrid-consultants. Yung dating sa aming mga apektado ay cost cutting, imbes na mag-hire sila ng additional na workforce for Customer Service and Retention, i-t-train na lang kami para lang makatipid, di naman po nagbabago yung sweldo namin. Meron po ba legal advise para dito?? or wala kami choice kung hindi sumunod na lang?

attyLLL


moderator

answered your other post

https://www.facebook.com/BPOEmployeeAdvocate/

Jaht


Arresto Menor

attLLL
"hard situation. keep at it and you can be considered on a promotion track. complain, and that's a career killer.

talk to your supervisor and HR and try to get a proper agreement on what's to happen."



--atty, meron na po kasi kame kasama na kinausap ang H.R, sinabi nya na tech support lang ang pinirmahan nyang contract at tumatanggi sya mg-dagdag ng skill at tumanggap ng mga Customer Service Calls, ang nangyari po ay di muna sya pinapapasok at pwede daw sya kasuhan ng insubordination..

attyLLL


moderator

refusing to work would not have been my recommendation while the matter was being resolved.

https://www.facebook.com/BPOEmployeeAdvocate/

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Free Legal Advice Philippines » FREE LEGAL ADVICE » LABOR AND EMPLOYMENT » Hybrid Agents - Being Required to take Tech Support - Customer Service - Sales - Retention calls

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