Employment Clearance

Hello, I am Aron i need some advice about my employment exit clearance. when i processed my exit clearance one of the requirements the hr told is have to zero out my ATM debit card which i did. after i complied with all the requirements they gave me a clearance notification letter it states that they will process my clearance within 30 calendar days so that they can review and finalize and clear me all from all accountabilities and process my final pay. when i came back after 30 calendar days to have my last pay they informed me that i still lack some requirements because i did not close my atm debit card account. im really upset because they did not even inform me or even send me a simple text notifying that they did not process my final pay because i did not close my atm debit card account. its really hassle for me because they neglect to inform me and i only found out after 30 calendar days that i lack something. im wondering what's the best thing to do with this kind of people and what actions should i make if there's any.

sad to say not much, after being separated with the company, it is in the interest of both parties to coordinate with each other regarding status of the clearance.