Unpaid Home Credit

Good evening, magtatanong lang po sana akk regrading sa home credit ko. June 6, 2018 kumuha po ako ng phone sa home credit. 1st payment ko nagbayad na po ako agad. Then nung July 9, 2018 po nahablutan po ako ng phone ng riding in tandem. May mga ebidensya naman po ako na katanuyan na nahablot po yung nakuha kong phone sa home credit at may police report na din po ako regarding sa pagnanakaw. Maicoconsider po ba ng home credit na hindi ko na po bayaran yung phone? O kahit bawasan lang po yung kada month ko. Kasi hindi ko na po kakayanin ng buo. Please sana po may pumansin sa concern ko. Thank you

Please sana po may sumagot po. 😥

What if the item purchased was lost/stolen/defective, will Home Credit replace it?

Home Credit is a financial service that provides the fund for purchase of various items but not the good itself. For defective items under warranty, customers may coordinate directly with the store where they purchased the item.

11.3. Customer is responsible for all damages, losses, or other risks that may occur before
Home Credit receives a notice of change in the Registered Contact Details, in
accordance with Section 2.1.5. hereof.

From home credit website.. kausaping nyo po yung kinuhanan nyo ng cellphone mag inquire kung paano ma settle. goodluck po