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The water company servicing our area is suddenly claiming that I have unpaid water bill dating back to 2013. It seems like something happened to their record keeping since there are lot of household within our subdivision that has the same issue.
According to the water company, I need to show proof of payment but I do not keep OR that long. I usually forget about the OR once I receive the latest billing statement and there are no issue with the bill - which is what happened in my case. The billing statements from 2013 until recently do not show any unpaid bill. Then the billing statement from two months ago is saying i have unpaid bill in 2013.
My questions are:
1. Can the water company still demand payment for unpaid bill dating back to 2013 when their own billing statement before is showing I am up to date with payments?
2. Can I use their billing statement (dated 2017, 2018) as proof that I do not have any unpaid bill dating back to 2013?
3. I already sent a complaint letter to the water company but it seems like nothing is happening. What other things can I do?
According to the water company, I need to show proof of payment but I do not keep OR that long. I usually forget about the OR once I receive the latest billing statement and there are no issue with the bill - which is what happened in my case. The billing statements from 2013 until recently do not show any unpaid bill. Then the billing statement from two months ago is saying i have unpaid bill in 2013.
My questions are:
1. Can the water company still demand payment for unpaid bill dating back to 2013 when their own billing statement before is showing I am up to date with payments?
2. Can I use their billing statement (dated 2017, 2018) as proof that I do not have any unpaid bill dating back to 2013?
3. I already sent a complaint letter to the water company but it seems like nothing is happening. What other things can I do?
