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Hi, I availed a service from a telecom company(Globe). This is an internet plan called gosurf with anti bill shock. The description says the if i consumed my data allocation php999, I will only be billed an additional php500 so my maximum bill will only be 1500.
Now they have changed the plan and the additional is now 1500. I wasnt informed that they will change it. I just received a notification that my bill is now 1300 excluding the monthly plan(999). My total running bill is now 2300. They could have just informed me through sms a month in advance that they will change the plan and so that I could have planned my actions earlier.
The problem is, i have signed a contract stating that they have the right to change the plan without notice. I did this because i need a mobile internet plan.
Is this kind of contract normal?
Now they have changed the plan and the additional is now 1500. I wasnt informed that they will change it. I just received a notification that my bill is now 1300 excluding the monthly plan(999). My total running bill is now 2300. They could have just informed me through sms a month in advance that they will change the plan and so that I could have planned my actions earlier.
The problem is, i have signed a contract stating that they have the right to change the plan without notice. I did this because i need a mobile internet plan.
Is this kind of contract normal?
