back pay not yet available after 5 months

hi!! for how long should the company hold the back pay... i have been waiting for five months and until now my back pay and COE are not yet available?? what should i do please?

Did you get your clearance na? When?

When was the last time you talked to the company representative and what did they say?

lukekyle wrote:Did you get your clearance na?  When?

not yet po, not even any document, i followed up po this afternoon, they told me to give a request letter to the hr manager due to my urgent reason, i am very much disappointed coz i need my COE and BIR form 2316 for a new job opportunity and they are just giving me 3 days to complete my requirement, unfortunately until now it is not yet available, every month since i resigned i always ask about these docs but they are always telling me it is not yet available...i feel bad and they also told me that i will be able to have it same time with my back pay, it took 5 months already.. i just don't find it quite reasonable..

by the way tnx for giving time in reading my concern..

[quote="ava111222"]

lukekyle wrote:Did you get your clearance na?  When?

by the way i resigned last August 10, 2016...back pay is not yet available same with other documents...

ava111222 wrote:

lukekyle wrote:Did you get your clearance na?  When?

not yet po, not even any document, i followed up po this afternoon, they told me to give a request letter to the hr manager due to my urgent reason, i am very much disappointed coz i  need my COE and BIR form 2316 for a new job opportunity and they are just giving me 3 days to complete my requirement, unfortunately until now it is not yet available, every month since i resigned i always ask about these docs but they are always telling me it is not yet available...i feel bad and they also told me that i will be able to have it same time with my back pay, it took 5 months already.. i just don't find it quite reasonable..

by the way tnx for giving  time in reading my concern..

That's your answer. Maybe you were not given anything because you haven't processed your clearance yet.