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im a bpo employee.
started april of this year. had 2 months of training. during the training, we had a trainer from US who didn't like me because i was caught from time to time falling asleep, but i did pass the training.
its a new account so kpi or metrics are not yet implemented. the first 2 months in the production, i consider myself efficient but not a top performer. during these times, client regulations often change overnight as they are still observing which regulations will work and will not.
on our 3 month in the production, a kpi was set. but even though i can say that i was doing better i was not able to meet the required grade because of failing schedule adherance which is a big chunk on the kpi. this was on the month the kpi was first implemented.
on our 4th month in the production or my 6th month with the company, it was a different story. as i was able to meet all required kpi's with flying honors up to the last week (last week of september). but during that week, i had a one on one meeting wd HR about my not so favorable future wd them. During the meeting, whatever i say was regarded pointless as it seems a decision was already made. it ended up with HR giving me 2 options. 1 is to resign immediately before the months end as to not tarnish my employment background, OR 2, for me not heed there warning and wait for the day that i will be served my termination.
I said i will resign instead because it seems i was not given any options at all. i said i will pass my letter of resignation but i end up not bothering to send one. after i had a meeting with the account manager i stopped reporting for work coz i felt it was already pointless.
our batch had a 30+ headcount, followed by 2 more batches to reach the floor while i was still in the production. giving us a total headcount of 50+. it was know that our client was only paying for 15 seats. i believe that this played a big part on there decision to just axe me without prior notice and consideration.
Given the situation, can i file a labor case against them? if yes how. thanks
im a bpo employee.
started april of this year. had 2 months of training. during the training, we had a trainer from US who didn't like me because i was caught from time to time falling asleep, but i did pass the training.
its a new account so kpi or metrics are not yet implemented. the first 2 months in the production, i consider myself efficient but not a top performer. during these times, client regulations often change overnight as they are still observing which regulations will work and will not.
on our 3 month in the production, a kpi was set. but even though i can say that i was doing better i was not able to meet the required grade because of failing schedule adherance which is a big chunk on the kpi. this was on the month the kpi was first implemented.
on our 4th month in the production or my 6th month with the company, it was a different story. as i was able to meet all required kpi's with flying honors up to the last week (last week of september). but during that week, i had a one on one meeting wd HR about my not so favorable future wd them. During the meeting, whatever i say was regarded pointless as it seems a decision was already made. it ended up with HR giving me 2 options. 1 is to resign immediately before the months end as to not tarnish my employment background, OR 2, for me not heed there warning and wait for the day that i will be served my termination.
I said i will resign instead because it seems i was not given any options at all. i said i will pass my letter of resignation but i end up not bothering to send one. after i had a meeting with the account manager i stopped reporting for work coz i felt it was already pointless.
our batch had a 30+ headcount, followed by 2 more batches to reach the floor while i was still in the production. giving us a total headcount of 50+. it was know that our client was only paying for 15 seats. i believe that this played a big part on there decision to just axe me without prior notice and consideration.
Given the situation, can i file a labor case against them? if yes how. thanks
