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Hi,
I have a debit card in bdo and I recently got a call from BDO saying there have been multiple instances it was used these past few days totaling to 30k. I told them it was not me, so they decided to close my account and said they will investigate and gave me a list of all the transactions. After checking the list I have realized that it could be the work of one of my kids. So I asked them and I was right, one of them has been using it to buy stuff online. BDO has already given me an email that it was fraud/theft. But since it is one of my kids, I dont want them to file a case anymore and I want them to stop the investigation. Do I make that decision or is it on them? It was my money so am I not the victim and it should be my decision to file a case?
I have a debit card in bdo and I recently got a call from BDO saying there have been multiple instances it was used these past few days totaling to 30k. I told them it was not me, so they decided to close my account and said they will investigate and gave me a list of all the transactions. After checking the list I have realized that it could be the work of one of my kids. So I asked them and I was right, one of them has been using it to buy stuff online. BDO has already given me an email that it was fraud/theft. But since it is one of my kids, I dont want them to file a case anymore and I want them to stop the investigation. Do I make that decision or is it on them? It was my money so am I not the victim and it should be my decision to file a case?
