My wife tendered her resignation last 2007 after she gave birth to our first baby. She resigned because she chose to be a mother and wife besides we already moved from manila to our town in surigao after giving birth and later on i was also reassigned from my work to my hometown (surigao). Prior to her resignation, she informed their finance officer of their company that her SSS loan balance amounting to P 3,000.00 will be offset from her back pay (if ever there was such back pay). In 2014, we checked her SSS account and we learned that her loan was not cut in fact it reached to 12, 500 from 3, 000 in 2007.
In November 2014, she then sent a letter addressed to her previous company thru e -mail asking for her back pay but their was no reply until today.
My question, is it possible to claim such back pay (or any claims) that my wife is entitled to?since she worked at that company for almost 4 years. Is their any legal remedy to this or is there company is answerable to this issue? What would be the best way to obligate her prev.company so that she can claim her back pay? Please be informed also that her prev. company is in makati city, metro manila and we are currently residing in agusan del sur. Thank you