I was training in a call center for more or less 2 months under probation. The training has three phases, Pre-process(speech training), Process (product training) and OJT.
I passed pre-process but failed process and was told at the end of my shift on my first day of OJT that they had to dismiss me because I was not able to pass the AGREED metrics to pass Process. Which includes:
3 passed monitored calls
90 percent attendance
I don't think I was dismissed for the right reason and here's why.
Let me talk about my attendance first, according to them I had 5 tardiness but I only signed a coaching log and was warned once.
As for my monitored calls which were calls before OJT, they said I failed all 3 monitored/recorded calls but I only got coached and signed coaching logs for 2 calls. I asked them what the third call was and my trainer was not able to provide me with it. On top of that I disputed the two calls because I believe it was graded incorrectly. To give you an example, on the 2nd call there was a part of the coaching log that says "did not apoligize/ lacks empathy" but if you listen to the call you'd definitely disagree. Even on the first call they said "did not actively listen/did not probe", but when you listen to the call you'll hear the caller saying "yes" when I asked and paraphrased what she had told me. I like to assume there's a foul play but that's hard to prove so I don't want to dwell on it because the call was graded unbelievably low even my mates can't believe it. Unfortunately they didn't change my score after all the disputes I made, let alone the failed 3rd call which doesn't even exist.
I filed my clearance and the document telling me why they had to dismiss me.
I had no plans in filing a case against them until my friend told me she had filed a case in DOLE against a company who had her suspended for being rude on the call but was proven wrong and she won 240,000.
My question is, does my case have any bearing? I have details I didn't include because it's only relevant in proving that there's a foul play.
Thank you in advance!