Eto po ang Rules and Regulations, pero minsan po biglang may binibigay na rules for example Oct.10 na rules tapos i implement po ng Oct. 16...
I.LESSON AREA
The instructor shall conduct the demo class at the place where the instructor will conduct her daily lesson.
After conducting the lesson in the designated place and it has been detdermined that there is no problem with
the teaching method, manner or skill, then the instructor shall be permitte to teach from his own house if the
guidelines in the succeeding points are followed.
After receiving permission and before conducting the lesson from home, the instructor shall agree to comply
with an internet connection and vicinity check. After it has been verified that there is no problem, then the
instructor may begin to conduct lessons from home.
If the instructor conducts classes from home, all the necessary equipment (i.e. computer, headphone, and web
camera) and tools (i.e. internet connection Skype, QQ International, Acrobat Reader, PowerGramo, etc.) shall
his responsibility to acquire.
II.LESSON SCHEDULE
The instructor must plot his two week schedule on his Mypage. If the instructor can’t give a two week
schedule, he must inform the Admin and give a valid reason. It is strongly prohibited to plot his schedule on a
daily basis. Thus, the instructor must attend all the lessons he has based on the schedule that has been plotted
on his Mypage.
In case a schedule cannot be provided, the instructor shall inform the company of the reason (e.g. vacation
leave).
CLASS CANCELLATION
The instructor must inform the Admin Staff if he wishes to cancel his schedule. He can only cancel a time slot
if no student has reserved it. The instructor is not allowed to ask the student directly to reschedule the class if
he can’t attend the lesson.
If the instructor cannot attend a class for some reason, he should request for a substitute. Please refer to the
guidelines under Substitution.
In some cases, the system sends automated notification when a student cancels. It sha ll be the instructor’s
responsibility to check his emails account and his Mypage to double check the schedule.
SUBSTITUTION
If for some reasons, the instructor cannot attend and a substitute is needed, the instructor should inform the
management at least a day before the start of the class.
The substitute instructor shall earn an additional P30 per 25-min. class he subs. However, the instructor who
asks for a substitution, no matter how early he informs us, will have a P70 deduction for every lesson he can’t
attend regardless if the student cancels or asks for a sub.
TARDINESS
It is best if the instructor is already on stand-by at least thirty minutes before class to have an internet
connectivity check with the company, to verify if the student’s given Skype ID is correct, to check the
student’s lesson memo, to walk the student through using Skype if he is a beginner, etc.
Ideally, the instructor should never be late. This is as respect to the student’s time and a sign of discipline.
In case the instructor is going to be late, he should inform the company at least one hour before the class
starts, so either the student or the substitute instructor can be informed.
If the management receives a complaint to the teacher for calling the student late, the instructor will be asked
to render an explanation letter.
The instructor shall incur a certain penalty per tardiness and the guidelines under the Substitution section shall
apply.
First offense: P80
Second offense : P100
Third offense: P200
Fourth offense: P500
The lesson shall not be extended beyond the scheduled end time due to the student’s tardiness.
COMPLAINTS AND RANKINGS
Every cut-off, the management will release the data and ranking of each teacher in relation with the number of
(a) absences, (b) sub percentage, (c) average evaluation and (d) complaints. For every category (absences, sub
percentage, average evaluation and complaints), the instructors who are included in the top/bottom 10, will
get a 100 point deduction.
Instructors who are part of the top/bottom 3 for 3 consecutive months will be subject to termination after the
deliberation by the company.
ABSENCE WITHOUT NOTIFICATION
As much as possible, instructors should honor the schedule they have given at all times. However, not all
circumstances can be foreseen like sickness, accidents and the like. In case of which, the instructor should
prepare a medical certificate or any document as proof of such.
A monetary penalty of P500 and one-week suspension will be imposed on the absentee if no document/proof
is provided.
TERMINATION
More than 3 instances of late from the date the instructor was launched, will be subject to suspension or
termination after deliberation by the company.
Having more than 3 absences with or without notification in one month is subject to suspension or
termination after deliberation by the company.
More than 3 instances of no sound recording will be subject to suspension or termination after deliberation
by the company.
Failure to go on online 30 minutes before the class is subject to suspension and if such negligence happens
repetitively, the instructor is subject to termination after deliberation by the company.
Giving any personal information (i.e. facebook account, contact number, address, etc.) is subject to
termination.
All instructors will be provided with the Company Skype Account and it is prohibited to change the account
and the password. Changing the password without telling the management is subject to termination.
If an instructor receives 3 complaints (e.g. bad evaluation, teaching skills and attitude, internet connection
problem, technicalities etc.) from the date he was launched, he will have a consultation/coaching/ or
retraining with the Admin and will receive a memorandum. If the instructor receives 1 complaint after the
consultation/coaching/retraining, the instructor will receive his 2nd memorandum. Thus, if the instructor
receives another complaint after the 2nd memorandum, the instructor will receive his 3rd memorandum and
will be subject to suspension or termination after deliberation by the company.
SOUND RECORDING
Every class should be recorded using any software tool (e.g. PowerGramo) and the sound file (preferably in
mp3 format) should be submitted to the company.
If the class medium is in QQ International, the instructor must copy paste the call duration and cha t history on
the notepad and send it to the company.
The fee for the said class will not be given to the instructor if he fails to submit the sound file and the notepad.
LESSON CONTENT
The lesson shall either follow a specified text or be a free-talk.
The instructor shall study the lesson on the textbook.
The lesson shall be prepared according to the student’s English skills.
The instructor shall use chat when the student does not understand/catch what he has said or to aid in giving
an explanation to the student.
The instructor may give an assignment to the student.
After the lesson, the instructor shall create/update the lesson memo or post a comment on the appropriate
website, and submit a sound record of the lesson. These shall be done within one hour after the class ends.
The lesson memo or comment shall include the lesson/free-talk topics, assignment details, issues encountered,
student requests or inquiries.
All lesson memos should include at least 5 correct sentences, 5 correct pronunciation and 2 new words. The
Admin Staff checks all the lesson memo of each instructor. If the instructor fails to follow the standard lesson
memo, he will have a warning from the Admin Staff and he will be asked to change the lesson memo right
after the warning. Failure to change the lesson memo will be subject to suspension or termination upon deliberation by the company.
Lesson memos must be posted after the shift and/or before 9:00AM the next day. There will be a P30 peso
penalty for every late lesson memo and the instructor won’t get any fee for the lesson unless he posted the
lesson memo.
If the student has a question and the instructor cannot provide a correct or definite answer or advice, then he
should avoid giving a vague answer. He shall clearly state this lack of knowledge to the student and assure
him that a research will be done. This will earn the student’s trust.
The student understands that no one is all-knowing. Hence, the instructor should not mislead or misinform the
student.
The instructor shall be responsible for supplementary materials (e.g. English dictionary) that might be needed
for the lesson to answer the student’s question correctly and on time.
The purpose of the English lesson is for the student to practice their oral communication skill, so the
instructor should give the student the opportunity to speak as much as possible.
The instructor should match the student’s speed of speaking, especially if the student is a beginner. It is
important that the instructor patiently waits for the student to finish speaking, even if the student takes time.
Of course the instructor may help the student to express his idea. The instructor shall use his web cam to broadcast video to the student.
MANNERS DURING CLASS
Always smile.
Never drink or chew any food during the class.
Do not yawn or indulge in idle talk.
Usage of the mobile phone and chatting with others aside from the student during the class are prohibited.
However, the instructor must reply to the messages of the Admin because all messages coming from Admin
are urgent. Failure to do so will be subject to suspension.
If the instructor has to type, he should inform the student of the purpose beforehand. Never type while the
student is talking or reading a text.
If it is the instructor’s first time meeting the student, he should introduce himself.
Greet the student properly at the beginning and end of class.
Concentrate on the lesson at all times.
Information such as social background, religion, marital status, age and health information (deaths, illness,
etc.) should never be asked to the student.
MISCELLANEOUS
The instructor is prohibited to ask the student’s personal information, as well as give out his own personal
information. If the student insists on knowing the instructor’s personal information, then he should report this
to the company.
The instructor is prohibited to conduct private lesson.
If items I and ii above are violated, the instructor shall pay a penalty of P10,000 to the company and he shall
not be allowed to conduct lessons thereafter.
Any information gathered from the student or the company should never be disclosed to anyone at any time.
If the instructor discloses information that leads loss or damages to the company, the instructor shall pay out
the amount to the company.
If a student complains, the instructor will have point deduction based on teacher’s ranking.
If the instructor receives multiple complaints and does not show improvement, the company has the
discretion to terminate him.
If the instructor causes the student to enroll, he shall receive a P100 incentive for every enrollment.
It is the company’s discretion to give a special bonus for good performance. Criteria for good performance
will be based but not limited on teaching skills, professional attitude, and feedbacks and requests from
students.