The facts are I incurred a few attendance issues and my Average handling time for calls and tickets answered.
Regarding the attendance issue, I have a 7 month old son then and my mom is dying of cancer, they gave me a 9 p.m. schedule and I immediately knew that it would pose a problem for me. I kept on asking my superiors to change my schedule, which I know can be done because other people have done it with lesser reasons than mine, but my immediate supervisor kept on dismissing my request.
Regarding my AHT my immediate supervisor never showed me my stats even once since the start of my employment. Then just out of nowhere after my shift he gave me an end of contract paper to sign. I was in shock and after a few days I reported the incident to the HR department and did not receive a resolution and just told me they will investigate. I went to the HR department last Wednesday and they told me that they would investigate and give me feedback the coming Friday but I never received a feedback regarding the status of the case. On top of that they held my salary but I worked up until the cut off of that pay period and they said that I have to do the clearance and would still take at least 2 months for me to get my money which is a major inconvenience because I couldn't fend for my son and mother.
My question is should I file a complaint with the NLRC and do I have a strong case against them? Also can I find another job if I file a case with the NLRC? Please give me legal advice regarding the issue. Thank you.