BPO Complaint

Hi,

I’m working in a BPO company here in the metro and I would like to seek advice for my concern in our company. We are all working as an Agent when the account started. Then last October 20th 2011, when we ramp up the account some of the agents were asked to do a support role for the newer batch. Although there’s no paper signed for our immediate promotion we have all the documentation that we are all doing a Support work for the company with the same salary with the Agent. And after our six months or regularization we are all given a directives to go back and take in calls without any legal document or memorandum. The process that our account has done is already show the negligence of the higher management and they are not complying in all of the process of the Company. And as well we are direct hit for these issue because we all feel that we are just used by the management in order for them to run the Account smoothly for the past 4 months, without any incentives for it.

Please give me any information for my concerns. And if there’s any RA or Labor Law to clear this issue.

Thanks and Regards

Ynohyasha

what exactly is your complaint, that you did not receive extra pay?

I think what he is trying to say is that he was asked to do the role of "Support" (a role of a senior agent, Team leads, etc in BPO) for 4 months but the Company sent them back to "Agent" position after that.
This usually happens in BPO companies to save money, they open a position for higher level (Eg. support, quality apprentice, Subject Matter Experts, etc) . This apprenticeship may take 3-4 months or even 6 months . After that period of time, they will not promote these people and will bring them back to their old posts as agents.

Isisingit ko na rin ang tanong ko, gano ba dapat katagal ang appretinceship bago ka ma-confirm as promoted?

in my opinion, not more than 6 mos, but note, there is no legal right to a promotion

But isntit, its an illegal use of time and interest of an Employee, aswell its thier negligence, since hanggang ngayon wala pa rin papers pati regularization papers. kasi if di ka pala ma propromote, e madami naman ibang work na pwedeng pasukan. so pinaasa lang nila talaga kami at wala na kami habol dun? tama po ba?

If there is no legal right, all we can do is report to H.R for possible resolution.