I had a credit card from a certain bank years ago and as far as I could remember, when the third-party credit card collector called me to settle my dues, I did as I was told and I even informed them that I will close my account. After I paid for it, I waited almost a month to call the bank requesting for an account closure. They told me that I still have pending dues and that someone from collecting agency will call me about it. I even asked them how to clear my name since I already paid all, they just told me to wait for a call from that agency. I did wait but months passed and haven't received any calls. So I did call back the bank telling them about my issue but I got the same response. To cut it short, I was so pissed off about it and time passed by I forgot about it. It only came back to my attention because when I applied a new credit card account to a different bank, I was declined with no explanation. I tried again to apply to another bank and same thing happened. One of the reasons why I applied for a new credit card is to set up auto-pay for my post paid cellphone line. I find it very inconvenient to go to the payment center to pay my bills every month for 4 years. Please, help me on what to do regarding this almost 9-year old issue. I really appreciate your assistance.