My wife is a filipino but we live in UK. around 3.5 years ago, we financed a car in Philippines. my wife gave 24 cheques to Toyota and we got the car sorted. after 20 months, my wife visited Philippines and gave the showroom another 24 cheques. since then we have been paying to our local bank branch assuming that the bank which financed us would be debiting our account as normal.
only until last month my wife enquired about her balance in the acc and was shocked to see that we had over 300,000 peso. after doing an online chat with the bank, we got to know that they don't have the cheques. so I assume that Toyota lost the cheques or didn't forward it to the bank.
since then I have been trying to email the bank (remedial) and Toyota itself but no one is replying back to me..
being frustrated, my wife told one of the aunty in Philippines to go and update the situation. the bank said they will not talk to her as she is not the authorised person but they said to her that the account is now defaulter and no negotiation can be made. only thing is they can take the car away or pay the full remaining balance with interest..
somethings to note
1) my wife told the guy in Toyota to make photocopies of the cheques. therefore she has a photocopy of those cheques.....
2) the bank said they have sent several reminders, emails etc to our agent in Toyota but we got no reminders from him
3) our bank is fully updated with the balance of the auto loan. therefore our bank statements can show that every month we have been putting money regularly.
4) we have been emailing both Toyota and the bank. its been 1 months already and no one has actually sent us a reply.
5) no one has come to repossess the car during this past 1 year of non payment....
please advise what can be done...... thanks