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Hi there! Got hired from this company in Ortigas last September 21 of this year. I have undergo training for 2 months but unfortunately I wasnt able to meet the passing score on Abay which is 3. They gave chance for those who did not make it. The coaches gave us a heads up that we should get atleast 2.5 this time to get endorsed to production. ( 2 calls will be evaluated each day until the third day. Third day would be the deliberation.) On the third day, while I am busy taking in phone calls my TL told me to logout right after the call. so I did and go to him. First thing that he told me is to go to HR, i asked him "Bagsak ba ko?" He did not answer my question and told me to go there instead. The HR Manager told me that I wasnt able to meet the score, he showed me my score and I got 2.9. That time I think I lost my mind and did not asked any questions. He made me sign something, "unable to complete training" Im pretty sure that Its termination. I go down to freshen up and saw one of my wavemate who got extended too, I told him I failed because I only got 2.9. He got surprised because he only got 2.6 and passed. He also informed me that the girl who got extended too got 2.7. Im really really frustrated. This is my first BPO experience and something must be terribly wrong. They did not discuss my score, coaches told us to atleast get 2.5 and I did. I got the highest score from the extended Abay. I did ask help from my trainer and what she informed me is "That guy who got 2.6 failed too because the passing is 3. So they reviewed both your tools utilization and call handling. He got higher percentage. They considered those and retained him instead." Call center must be based on numbers, right? This is unfair! Can I consult this to DOLE or anything equivalent to that? Help.
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