Aksidente sa SM scalator pls help

kanina lang po e naaksidente ung pinsan ko sa scalator ng SM LIPA.

pababa ung takbo ng scalator, pag dating po sa dulo e kinain nun scalator ung sapatos nia, at mabuti nlng natanggal nia agad ung paa nia, samantala ung sapatos nia e pumasok na sa loob ng scalator, kinailangan pang kalasin ung scalator para makuha ung sapatos nia.

kinausap sia ng management at tinanong kng ano ang gsto nia, dahil nasa state of shock parin sia, sabi nia gsto nia paltan ung sapatos nia, so binilhan sia ng sapatos ng admin..
then pinauwi na sia, wala pinirmahan na incident report or kng ano man..

nakakalakad nman sia ng maayos walang sugat or bali.

meron po ba pananagutan ang sm dito?
pwede ba humingi ng danyos?
pwede ba mag sampa ng kaso?

In my opinion, merong pananagutan ang establishment BUT its too late to ask that questions kasi, the establishment had already offered to your pinsan on what he need to compensate the damage done and your pinsan replied it for a shoes, and such request was granted by the management.

Further it is unfair and not equitable to ask AGAIN for another damages/or magsampa ng case, considering na pinalitan naman ng establishment yung nasirang sapatos likewise, hinde naman nasugatan yung pinsan mo.

No reportm, no proof.

Tama po si tsi ming choi. Unfair po na hihingi pa kyo ng danyos. Ingat lang po at pwede din kayo balikan ng kaso ng sm kung magpipilit kayo.

Meron potayong karapatan pero hindi pwede abusuhin. Yung sinasabi ninyong shock mahirap po patunayan yan.

Di kaya ang state of shock nya eh kung papano nag kasya at nakain yung sapatos sa escalator?

yung bagong shoes nabinigay merely covers actual damages? Diba there are other form of damages that may be recovered?