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hello i need an advice. please help me.
i am working in a bpo company, call center agent, regular employee, hire date is april 7 2014. 3 mons regularization pero wala po saken pina pirma for regularization and had immediate resignation on sep 26 offered by my supervisor.
here is my story.
as per client meron daw po akong 3 instances of violation which is call avoidance. im a collection specialist doing an outbound call.
sep 19, sep 24, sep 25 had this call avoidance issue from the client
Sep 19 had my first violation where client said its a call avoidance if i am staying in a voicemail or staying in the phone for more than 5-6 rings they issued me a coaching and it happened again on sep 24 and 25 with written warning and final written warning
client just recently auditing this call avoidance issue early sep.
this call avoidance issue was never discussed in training and in qa meeting
for the last 5 mons. (april to aug) there was never a call avoidance issue if i will be staying in a voicemail or staying in a phone for more than 5-6 rings.
client also said in my first voilation it was the FDCPA issue, where FDCPA issue also was never been dicussed in training or in qa meeting and stated the same in my second and in my third violation.
my supervisor told me that i need to be out in the company before sep 29 2014. i asked her what she can do or i can do to turn things around, she told me that there is an admin hearing and the final decission would be termination,she also explain to me about submitting resignation letter. and she suggested the resignation letter would be better because if my next employer will do a background check, employer will know that i resigned instead of attending the admin hearing where company terminated me.
help me what complains i will file?
i am working in a bpo company, call center agent, regular employee, hire date is april 7 2014. 3 mons regularization pero wala po saken pina pirma for regularization and had immediate resignation on sep 26 offered by my supervisor.
here is my story.
as per client meron daw po akong 3 instances of violation which is call avoidance. im a collection specialist doing an outbound call.
sep 19, sep 24, sep 25 had this call avoidance issue from the client
Sep 19 had my first violation where client said its a call avoidance if i am staying in a voicemail or staying in the phone for more than 5-6 rings they issued me a coaching and it happened again on sep 24 and 25 with written warning and final written warning
client just recently auditing this call avoidance issue early sep.
this call avoidance issue was never discussed in training and in qa meeting
for the last 5 mons. (april to aug) there was never a call avoidance issue if i will be staying in a voicemail or staying in a phone for more than 5-6 rings.
client also said in my first voilation it was the FDCPA issue, where FDCPA issue also was never been dicussed in training or in qa meeting and stated the same in my second and in my third violation.
my supervisor told me that i need to be out in the company before sep 29 2014. i asked her what she can do or i can do to turn things around, she told me that there is an admin hearing and the final decission would be termination,she also explain to me about submitting resignation letter. and she suggested the resignation letter would be better because if my next employer will do a background check, employer will know that i resigned instead of attending the admin hearing where company terminated me.
help me what complains i will file?
