DFA .. bulok n sistema sa Department of foreign affairs

Good Day attys

Im having a problem right now on my son's passport.. i applied it last month of aug on a rush processing.. but still wla p rin ang passport,
ang ginwa ko po i called DFA para alamin at kulitin sila kung bakit wla p ang pasport ng anak ko..

Ang sbi skin ng taong pinagtanungan ko about sa passport ng anak ko eh ngkmali dw ng encode sa system at kya pla till now wla d p nila nrerelease ang passport ng anak ko ay hindi un nklagay on rush process, eh smantalang ng-apply kmi at nklgay sa receipt n rush iyon.

Sa 2go delivery nmn hindi nila finolow-up ang passport ng anak ko dhil nsa sknila n yn receipt ni hindi man lang sila naging aware sa kpalpakan n nangyri!

Gusto kong ireklamo ang taong gumwa nun alam ko nmn mrami n silang nging biktima at ni isa man lng sknila ay hindi humingi ng dispensa skin!!.
Nkakalungkot icpn n ang DFA ay wlang ginwa para mabgo ang releasing date ng passport ng anak ko ni hindi man lng nila ausin kaagd at pinakaworst kailangan ko png maghintay till sept 23rd sobra sama ng loob ko dhil i need my son pasport para ipagamot sya dito sa ibang bansa kya aykokong plamapasin etong bagay na to sa bulok n sistema ng DFA.

Atty gusto kong turuan ng leksyon ang taong nag-input sa system sa details ng anak ko.. pti ang 2go delivery ay gusto ko rin turuan ng leksyon.

Meron b akong pdeng isampang reklamo sknila?

Pls i need ur advice atty

write a complaint letter to the head of the passporting division or you can address it directly to the DFA Secretary. no guarantees though that it will be acted upon or how quickly.

wla pong problema dun atty..alam ko din nmn wlang kacguraduhan n matutugunan nila ang problema n yan..
ang skin lng bka makarting khit ppno sa HR at kung pgpapalain bka aksyunan nila ito..

Thanks po susundin ko ang payo nyo..

i am not familiar with this passport issuance, it may be that there is a private entity which manages it. when i look it up on the net a BPO comes up with regard to passport application. (which i won't name here)

to facilitate your complaint, try to identify as close as possible who made the error. if it was the private company who made the mistake (and in my mind, it probably was) then address the letter to them with copy to the DFA consular services in Pasay.

if you really want to escalate, send a demand letter for damages to the private company and should they fail to pay, file a small claims case against the private entity. you won't need a lawyer; rules on sc.judiciary.gov.ph. good luck.

The DFA has a professional coterie of customer relations officers who are attending to the needs of Filipino passport applicants. Just dial 02-737-1000, and somebody will entertain your query or go to its official website to check the requirements for the issuance of passport or its renewal. Just give it a try.
N.B. I am not an apologist for DFA nor in any way connected with it. Exhaust first all available remedies before resorting to administrative and/or judicial intervention. To borrow the kind words of AttyLLL, Goodluck.